L10 2 1

=Course documentation provides the procedure to follow if course elements fail to meet individual student needs. =

Evidence
If course elements are failing to meet the needs of particular students they must understand who they can approach or where they can turn for assistance. Importantly, a feeling that course elements are failing to meet needs may be the result of inadequate familiarity with the technologies. As it has been shown that students who have more prior experience with computer assisted instruction have a more positive attitude to online learning (see L3). Learning institutions need to be aware of this and provide adequate support for a diversity of student preferences, cultures and abilities.

Resources
Ulster University has a particularly clear e-learning student support charter: http://campusone.ulster.ac.uk/pdf/elearning_charter.pdf