S1.2.6

=Course documentation describes the available support facilities. =

Evidence
Course specific information should be supplied when technologies are used other than those formally and normally required and supported by the institution.

Resources
Student technical support may take a variety of forms. There could be printed guides, websites, FAQs, email and phone help-desks, and one-on-one assistance. Introductory courses can be offered as well as course-specific support. See Auckland University’s ‘Student IT Essentials’ guide and homepage, which provides direct link to IT support.