O9.2.7

=Institutional e-learning strategies have empirically measureable objectives and milestones.=

Evidence
Pawlowski (2006) explains quality standards. He notes that people must be clear on the intended context and scope of standards. The quality objectives that are supposed to be achieved (e.g. cost reduction, process consistency, learner satisfaction, product reliability), the focus, the stakeholder perspective, the methodology (e.g. benchmarking, criteria, guidelines, information provision) and the metrics to be used. Furthermore, in order to personalize ISO/IEC 19796-1 all relevant actors must be identified. This will often lead to changes in job descriptions and agreements. Also, relevant processes need to be identified in the standard. Next, there should be a setting of quality objectives for each process. Finally, instruments and methods should be identified. The selection of adequate instruments is crucial to the success of a quality system. Connected to the choice of instruments and methods metrics and indicators need to be chosen so that success can be assessed and measured.