O9.2.5

=Service level agreements used to define support and performance requirements for e-learning are formally linked to institutional e-learning strategies.=

Evidence
Pawlowksi (2006) states that an organization’s long term objectives are contained in its vision, strategy and policy. If an organization is committed to quality development then this needs to be written into these statements. A process to improve the vision, strategies and policies needs to be established. This should involve all staff and the strategies and policies should explain what ‘quality of e-learning’ means. Quality development also needs to be a part of everyday operations and related to all activities.

Bates (2007) explains that institutions must plan to allocate resources for e-learning. In his case study the Southern Alberta Institute of Technology it was decided that significant increases in numbers of instructional designers, multimedia developers, and faculty development facilitators was going to be required. Also, a matrix model to manage the resources of the Centre for Instructional Technology and Development was recommended. Each year a committee would determine how to allocate the CITD resources to departments according to service agreements.