EMM v2.3 O8

'''O8. Students are provided with administration information prior to starting courses'''

Background
The expanding integration of the institutional systems environment is increasing the pedagogical and operational complexity of e-learning. But it is also enabling the provision of accurate, consistent, complete, and timely administrative information for students. Levy and Ramim (2004) discuss the importance of institutional support for students that extends beyond online learning to include: “registration, financial aid, the library, the bookstore, advisors, student organizations and virtual communities” (p. 285). Consistent, clear information on the administrative aspects of courses ensures that staff are able to focus on teaching aspects rather than details of enrolment, and also ensures that students are clear on the focus and can ensure that they are properly prepared for study (Waterhouse and Rogers, 2004).

Evidence of capability in the process is seen in clear documentation, complying with a consistent institutional template, setting out the course and institution administrative information. Policy should require that this information be accurate, regularly reviewed and provided to students in advance of enrolment. Templates should be provided to ensure a consistent organisation and content. Elements that are standard to all courses should use wording prescribed by policy.

Related Guidelines and Standards
This process is informed by: Quality On the Line: Benchmarks for success in internet-based distance education (Merisotis, J. P., & Phipps, R. A., 2000) student support benchmark set; Canadian Recommended E-learning Guidelines (Barker, K., 2002) and; Balancing quality and access: Principles of good practice for electronically offered academic degree and certificate programs (Western Cooperative for Educational Telecommunications, 2003).