S1.2.3

=Students are provided with information describing the institutional distribution of responsibility for student support services. =

Evidence
The use of e-learning to remove the constraint that students attend courses face-to-face does not remove the need for institutions to provide as full a range of support services as possible (Sewart, 1993). As well as technical support for e-learning students need support with personal and learning issues. It is important for the student to be welcomed and made sufficiently comfortable with the e-learning environment so that they are able to express and explain their need for and what they require from support.