D5.3.1

=Technologies used in the physical e-learning infrastructure are subject to regularly revised service level agreements that explicitly consider the impact of the technology on student learning. =

Resources
Establishing a service level agreement: http://www.nkarten.com/sla.html#key

Example service level agreement: http://www.cals.cornell.edu/cals/cals-it/upload/SLA-with-Integrated-Sec-v11.pdf