O9.3.2

=Staff are provided with support resources (including training, guidelines and examples) on how to link e-learning initiative development plans with institutional e-learning strategic plans.=

Evidence
Professional development, operational support, and evaluation processes are major factors in much of the strategic planning literature (Howard et al., 2004; Khan, 2005). Howard et al., for example, emphasise the importance of administrative, academic, and operational staff needing to develop new understandings and capabilities, to be supported in using them, and to participate in evaluating and providing feedback on e-learning strategies and processes (pp. 6-7).

Resources
Milne & White (2005) collect together twenty-three sets of e-learning quality guidelines from an array of geographical regions. Such guidelines, or something like them, should be part of the support offered to staff by their organizations. Staff need guidelines, and examples of good practice.