S6.1.2

=Student use of digital information is supported in all courses. =

Evidence
Student attainment of skills in this area should be part of the overall learning objectives in line with their acquisition of research and information literacy skills.

Skills for effectively engaging in e-learning need to be learned and learners need to be supported and encouraged by teaching staff. Any technical problems or difficulties must be quickly and efficiently resolved to ensure students remain motivated. Salmon (2000) describes a five step method that progressively introduces students to increasingly complex technical elements and the skills they involve. Step one involves establishing access; step two, establishing communication; step three, finding and exchanging information; step four, participating in conferences; step five, developing experience and independence. This staged approach enables planned technical support.