D5.1.2

=All user digital information is stored in a validated backup system. =

Evidence
Khan (2005) advises pre-planning an approach to technical support ‘and coming up with meaningful solutions so that learners can easily follow them to fix technical problems and continue their learning process’ (p. 354). He adds that students’ motivation is easily disrupted by technical problems, and that ‘[h]elping learners during disaster times is the best help’ (p. 354). Clyde and Delohery (2005) also recommend planning ahead for technical resources and support to ensure a positive learning experience for students (p. 85).