S3.2.2

=Students are provided with documentation of the formal procedures used to resolve any concerns or complaints they raise. =

Evidence
The primary focus for institutions, according to (SIEL draft March 2010) is to anticipate the needs of the students. Improving post-secondary student e-learning and retention involves putting mechanisms in place to assist with communicating student and institutional expectations prior to the student’s first e-learning experience. Understanding best practice for student induction, undertaking self-assessment to evaluate institutional e-learning induction practices, and preparing first-year students for e-learning all during the early weeks of their first course. The SIEL report details in a matrix how all this can be done.

Resources
Policy on Handling student complaints

http://www.gsu.uts.edu.au/policies/complaintspolicy.html

Student complaints policy

http://www.rmit.com.au/browse;ID=tk82eodesmot1