L10 3 1

=Diversity policies, standards and guidelines are provided to all staff and students. =

Evidence
Policies and guidelines for courses should explicitly incorporate an expectation of diversity in learning styles and learner capabilities being supported proactively, rather than being reacted to in response to student complaints.

Resources
Milne & White (2005) collect together twenty-three sets of e-learning quality guidelines from an array of geographical regions. Such guidelines, or something like them, should be part of the support offered to staff by their organizations. Staff need guidelines, and examples of good practice.

Further information explaining how institutions can anticipate student diversity needs, with examples, can be found at JISC: http://www.excellencegateway.org.uk/page.aspx?o=jisctechdis

The University of Sydney has a Guidelines for Good Practice in Teaching & Learning document which includes advice on valuing and supporting student diversity: http://www.usyd.edu.au/ab/policies/Good_Prac_T&L.pdf