S1.2.8

=Students are provided with technical support during the hours that they are engaging in e-learning activities. =

Evidence
Kvavik and Caruso (2005) consider training to be an ongoing requirement as technology advances and changes, ‘[w]e cannot assume that students are prepared to take advantage of these technologies in the absence of planned, systematic, and just-in-time training that is based on a recognized level of required skills’ (p. 19).