D5.2.2

=All elements of the e-learning infrastructure are regularly audited to ensure the validity of backups and disaster recovery procedures. =

Evidence
Technology that is unreliable will rapidly destroy the confidence of students, will disrupt the process of building effective engagement and act as a significant barrier to the use of technology by staff (Butler and Sellborn, 2002). Students also want easy to use, fast, and reliable IT services: ‘they express frustration when networks or servers are down, technical support is unavailable, or the technology gets in the way of completing their required coursework’ (Kvavik and Caruso, 2005, p. 106).

Standards and guidelines are used to communicate which technologies have been proven reliable and regular monitoring and reporting is used to prove and sustain reliability. The selection of new technologies is done with reference to formal standards and the ability for them to be integrated within the existing infrastructure.