D6.3.2

=Staff are provided with support resources (including training, guidelines and examples) for working with institutional standards for the physical e-learning infrastructure. =

Resources
ISO 9241 assures the usability of a system by providing specific requirements and guidelines for user interface design (Pawlowski, 2006).

Milne & White (2005) collect together twenty-three sets of e-learning quality guidelines from an array of geographical regions. Such guidelines, or something like them, should be part of the support offered to staff by their organizations. Staff need guidelines, and examples of good practice.