O2.4.7

=Compliance with learning and teaching strategies and policies is regularly monitored. =

Evidence
To improve e-learning outcomes it is important to learn from past mistakes, according to Ehrmann (2002), who argues that tracking progress is not only necessary to stay on course but also to identify solvable problems that can attract fresh resources (p. 55). The results of monitoring should be used to inform ongoing and new development, and to support resources and strategy. Information on performance can be used as a tool for improving quality, but only if the information is disseminated. Such validation of e-learning practices and resources is a significant stage in the full cycle of organisational learning that describes success in terms of ‘student performance, student satisfaction, staff experience, and cost effectiveness, as judged in relation to the original intentions’ (Salmon, 2000, p. 236). Salmon discusses validating as one of six activities in the iterative process of creating an effective learning organisation infrastructure that enables ‘the system to learn about itself’ (p. 237).

Resources
NHS e-learning readiness toolkit (http://www.elearningreadiness.org/) emphasizes the need to monitor compliance with policies, standards and guidelines. Policies must be relevant, up to date, in plain language, and be readily available. An implementation plan should describe how the various guidelines will be monitored. Monitoring may include employee questionnaires, surveys, random sampling, training, and compliance testing.